We want to make it easy to do business with us!
Please call with any questions or to discuss your special needs.
Phone: 800-328-2495
Fax: 763-574-1415

Placing an Order
You may place an order with us by either fax or telephone. When placing an order, please specify the finish number. Finish numbers and samples are located on our color/finish card (call to request one if needed). When ordering brushed or buffed finishes, please refer to our catalog to verify the surface that is brushed. Order acknowledgements will be sent upon request.

A minimum order charge of $25.00 applies to all orders.

Lead Times
Stocked extrusions:  Available for shipment within one business day. Refer to the Stocked Extrusions section of this website for a list of stocked extrusions and finishes.

Non-stocked and fabricated items:  Call for shipping lead times. Typically, we strive to ship non-stock orders within one week, and fabricated orders within one to four weeks. To maintain the promised shipping date, fax us a written purchase order within 24 hours of our quote.

Curved materials:  Call for shipping lead times. Lead times for curved materials may vary.

Methods of Payment
With approved credit, we will ship your order on an open 30-day account. To open an account, simply request a credit application or download the form from the Download Forms page. Open accounts are subject to 1%-15 days/net 30 terms.

We accept Visa, Mastercard, and American Express. Prepayment by check is also an option, and we can accept checks via fax. Call our Customer Service Department for details.

Delivery
All orders are shipped F.O.B. Stylmark. Larger orders and 12' lengths are shipped freight collect via truck lines selected by Stylmark, unless otherwise specified by the customer.

Smaller orders and extrusions cut to 8' or less are shipped best way freight collect unless otherwise specified. Shipping and handling charges for UPS shipments are added to your invoice.  Expedited shipping available upon request.

Stylmark reserves the right to ship customer pick-up orders via best method if the order has not been picked up within three days of the scheduled date.

Special delivery requirements? Please let us know - we will do everything we can to meet your needs.

Prices
Prices are subject to change without notice. Orders are shipped at prevailing prices at the time of the order. Quotes are valid for 30 days from the date of quote, unless otherwise specified. Prices do not include applicable sales taxes and delivery charges, which will be added to your order.

Custom Color Surcharge
Stylmark has an extensive library of colors. Special colors may be subject to an additional charge. If you have a color to match or would like a custom color, please call for details.  Longer lead times may apply.

Engineering Charges
For special customer requests, engineering charges may apply. Contact Stylmark Customer Service for details.

Quantity Tolerances: Special Orders
Orders made with customer specified materials or for non-stock goods are subject to a quantity range tolerance of +/- 10%. Order quantities under 300 lbs. per shape are subject to a tolerance of +/- 25%. Please contact us if closer quantity tolerances are required.

Shortages and Damaged Shipments
Claims for shortages are accepted in writing within 10 days of shipment. Stylmark cannot be responsible for damages or shortages caused by carrier mishandling. In this case, you should notify the carrier to file a claim. Keep damaged goods and containers for inspection until advised by the carrier to dispose of them. On orders delivered by motor freight carrier, notify the carrier’s agent at the time of delivery. If you accept short or damaged shipment from the delivering carrier without proper notification by this agent, do so at your own risk.

If you wish to order replacement parts, call us at 1-800-328-2495.